Automation
Follow-up that happens even when you're busy.
Every rental creates a string of small jobs: confirm the booking, remind the customer, chase the unconfirmed enquiry, ask for a review. Automation takes those jobs off your team.
The problem
Follow-ups are missed when it gets busy, confirmations depend on whoever is at the desk, and past customers are rarely contacted again. Not through lack of care — there just isn't time.
The Rentiflow solution
Automated email and SMS workflows triggered by real events — a booking made, a collection due, a vehicle late back — plus CRM pipelines that keep enquiries and past customers from being forgotten.
Example workflows
Less chasing. Fewer forgotten follow-ups.
Workflows run from real events — a booking made, a collection due, a vehicle late back.
Booking confirmation
AvailableCollection & return reminders
AvailableLate return alert
AvailableEnquiry follow-up
Set up for youReview & reactivation
Set up for youMissed-call text back
Set up for youAvailable means it's part of the platform today. Set up for you means we build and configure it around your business.
Key functionality
What's included
- Booking confirmation emailsAvailable
- Cancellation and extension confirmationsAvailable
- Collection and return remindersAvailable
- Late return alerts to your teamAvailable
- New online booking alerts to staffAvailable
- Enquiry and unconfirmed-booking follow-upSet up for you
- Missed-call text backSet up for you
- Review requestsSet up for you
- Customer reactivation and upgrade offersSet up for you
- CRM pipelines, segmentation and SMSSet up for you
- Available Part of the Rentiflow platform today.
- Set up for you Built and configured around your business by us.
Ideal for
Rental companies where follow-up depends on someone remembering, and where customer information lives in inboxes and spreadsheets.
The outcome
Less chasing, fewer forgotten follow-ups, and more consistent communication with every customer.
Start anywhere
Start with one part, or connect them all.
Website, booking journey and automation work best as one connected journey, but none has to be bought in a set order.
FAQ
Automation: common questions.
What communications are automated today?
Booking confirmation, cancellation and extension emails, rental-returned confirmations, collection and return reminders, and staff alerts for new online bookings and late returns.
Can you set up SMS and CRM workflows?
Yes — enquiry follow-up, missed-call text back, review requests, reactivation and CRM pipelines are set up around your business. These are configured for you rather than switched on with a button, so they're marked 'Set up for you' throughout this site.
Do I need Rentiflow's operations platform to use automation?
No. Automation can sit behind an online booking journey or alongside your current processes. Which parts connect depends on your existing setup, and we'll be upfront about what's realistic.
Will messages come from my business?
Customer communications are about your bookings and your business. We'll agree the wording and sender details with you as part of setup.
Your next booking could already be visiting your website.
Make it easier for them to become a customer.