Terms of Service

These Terms of Service ("Terms") govern access to and use of Rentiflow, provided by [Registered company name — to be added] (company number [Companies House registration number — to be added]) ("Rentiflow", "we", "us"). By creating an account, starting a trial, or otherwise using the Service, you (and the business you represent, "Customer") agree to these Terms.

If you're entering into these Terms on behalf of a business, you confirm you have authority to bind that business.

Rentiflow is vehicle rental management software covering online bookings, live availability, fleet operations, customer records and automated communications, as described on our website and made available to you under a subscription.

We may reasonably change or improve the Service over time. We won't materially remove core functionality you're actively paying for without reasonable notice.

Customer is responsible for all activity under its account, for the accuracy of information provided, and for maintaining the confidentiality of staff login credentials. Staff accounts are provisioned and deactivated by the Customer's own administrators within the application.

You must notify us promptly of any unauthorised use of an account or any other security breach you become aware of.

Where we offer a free trial, its length and terms will be stated at the time (see our pricing page). We may end or modify trial offers at any time. At the end of a trial, continued use of the Service requires a paid subscription.

Subscription fees are as set out in the plan you agree to (see our pricing page, or an agreed order form for custom/Pro plans). Fees are billed in advance for the applicable billing period, in accordance with the payment method and cycle agreed at sign-up.

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and we don't provide refunds for the unused portion of a period already paid for, except where required by law.

We may increase fees on renewal with at least 30 days' notice. Continuing to use the Service after a fee change takes effect means you accept the new fee.

We may suspend or terminate access for non-payment, after reasonable notice and an opportunity to resolve the outstanding amount.

As between us, Customer owns all data it inputs into the Service, including its end customers' data and its fleet/booking records. We process that data only as necessary to provide the Service and in accordance with our Privacy Policy and data processing terms (see Section 7 of the Privacy Policy).

Customer is responsible for having a lawful basis to collect and share its end customers' personal data with us, and for meeting its own obligations as a data controller (including responding to its end customers' data protection requests).

On termination, Customer may request an export of its data within a reasonable period; see our data export procedure. After that period, we will securely delete Customer data in accordance with our data retention and deletion procedure, save where we're required to retain it by law.

You agree not to:

• Use the Service for any unlawful purpose, or in a way that infringes anyone else's rights.
• Attempt to gain unauthorised access to the Service, other Customers' data, or our systems.
• Interfere with or disrupt the integrity or performance of the Service (including any form of load testing or scraping without our written consent).
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law.
• Resell or white-label the Service to third parties without our written agreement.

We (and our licensors) own all rights in the Service, including its software, design and branding. These Terms grant Customer a limited, non-exclusive, non-transferable right to use the Service for its own business during the subscription term — nothing here transfers ownership of the Service to Customer.

We aim to keep the Service available and performant, and we'll use reasonable efforts to give advance notice of planned maintenance where practical. We don't currently commit to a specific uptime percentage or formal SLA; if that changes for a given plan, it will be stated in your order form or plan terms.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

Subject to the above, our total liability to Customer arising out of or in connection with the Service in any 12-month period is limited to the fees paid by Customer to us in that period, and we're not liable for indirect or consequential losses, loss of profits, or loss of data (to the extent covered by your own backup obligations under Section 6 and our data processing terms).

Either party may terminate for the other's material, uncured breach following 30 days' written notice, or immediately if the other becomes insolvent. We may also suspend or terminate access to protect the security or integrity of the Service.

Sections that by their nature should survive termination (including data return/deletion, confidentiality, liability and governing law) continue to apply after termination.

We may update these Terms from time to time; for material changes we'll give reasonable notice before they take effect. Last updated: 2026-09-15.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Questions about these Terms: contact@rentiflow.com